Case Study: New Mexico Corrections Department

Challenges: Staffing, Contraband, Technology Debt, and the Drive for Modernization

The New Mexico Corrections Department sought a partner to deploy technology and programs that would improve operational agility, eliminate contraband smuggling, and address technology debt by modernizing its facilities with digital solutions.

Key Challenges:

• Persistent staffing shortages

• Contraband smuggling

• Technology debt (outdated systems and need for modernization)

• Need to streamline communications and operational efficiency

• Expanding access to rehabilitative and educational programs

• Enhancing public safety and inmate-family connections

Solutions: Statewide Modernization to Enhance Rehabilitation, Security, and Family Connections at NO COST

The New Mexico Corrections Department deployed state-of-the-art Smart Communications tablets in all state-operated prison facilities to modernize communications, streamline program delivery, and expand access to educational, vocational, and religious resources.

This initiative replaced the previous vendor to introduce the latest in secure digital tools for legal communication, grievances, and virtual visits, and aligns with NMCD’s commitment to rehabilitation, operational efficiency, and improved outcomes for inmates and their families.

“The introduction of tablets to our populations will transform our ability to deliver information and provide services, while modernizing communication options for inmates and their families. Inclusion of these secured tablets will streamline program resource expansion, advance operational efficiencies, and bring new services to our facilities.”

— NMCD Cabinet Secretary Alisha Tafoya Lucero

Results: Breakthroughs in Rehabilitation, Communication, and Operational Efficiency

The rollout of Smart Communications tablets across all New Mexico state-operated prison facilities has modernized inmate communications, expanded access to educational and rehabilitative resources, and streamlined operational processes. Early results show improved delivery of programs, enhanced opportunities for virtual visitation and legal communication, and greater efficiency in managing inmate services, all supporting NMCD’s goals of rehabilitation, public safety, and stronger family connections

★★★★★

About us

Smart Communications is redefining corrections like the New Mexico Corrections Department -delivering innovation that streamlines communication, enhances security, and creates real rehabilitative opportunities. With secure SmartTablets™, and programs, officers are supported, inmates gain instant access to family, education, and digital services, while all managed through advanced best in class technology that keeps facilities safe and more efficient.

The result: a modernized prison environment where positive behavior is incentivized, incidents are dramatically reduced, and every connection supports safer, smarter outcomes for everyone.