Case Study: North Central Texas Detention Facility

Challenge: The Dangers, and Economics in Your Mailroom

The Challenge

• Daily exposure to potentially drug-laced mail put officers at risk of accidental contact with dangerous substances.

• Manual mail inspection consumed thousands of staff hours annually, diverting resources from other critical security tasks.

• Inmate overdoses and contraband-fueled violence, increased liability and astronomical operational costs.

• The agency faced mounting pressure to find a solution that would protect both staff and inmates while controlling costs.

Solutions: MailGuard®, Digitally Secure, Contraband-Free Inmate Mail

• Key Advantages for the Jail

  • Eliminates Contraband Entry
    Patented MailGuard® completely blocks drugs and contraband-including deadly fentanyl-from entering the facility through postal mail, ending a major source of inmate overdoses and staff exposure.

  • Protects Staff Safety
    Officers are no longer required to sort, test, photocopy, or deliver potentially contaminated mail, removing daily risks associated with handling hazardous substances and reducing the chance of burnout, especially during periods of short staffing.

  • Major Labor and Cost Savings
    By automating mail handling, patented MailGuard® returns thousands of staff hours to the facility-over 6,000 hours a year-resulting in significant operational & overtime savings.

  • Streamlined Operations
    With patented MailGuard®, staff can focus on core security and operational duties, improving overall efficiency and morale.

  • Faster, More Secure Mail Delivery
    Inmates receive mail faster and more securely through digital access, while all correspondence is archived and searchable for enhanced monitoring and intelligence.

"We were burning out three full-time officers just to keep up with sorting, testing, photocopying, and delivering mail-risking fentanyl exposure every shift. With MailGuard®, we got over 6,000 hours a year back for core duties, and finally put facility, and staff safety first." - Captain of Detentions

Results: 100% Elimination of Contraband & $250K in Budget Relief

About us

Smart Communications is the industry leader in secure, digital inmate communications and mail management. Our patented solutions help hundreds of agencies nationwide eliminate contraband, improve safety, and modernize operations. We are committed to continuous innovation, empowering correctional facilities to set new standards in security and efficiency.